“Thank you Katie,
I hope we are up to date for everyone involved. Thanks Mike and his boss Travis. They are great!”
Sincerely, Lola Van Woert
“We were very impressed with John. He explained everything carefully and listened to our questions with kindness and patience. Enoch was very professional and his work is great. We have spread the word about your company thru-out the park!
Thank you so much!”
“Thank you so much.”
“A short note to thank you for the great service and job well done. We would particularly thank James & Robert for being to kind, so very polite, and so smiley. If you can, a raise would be great, if not, a day off with pay, (hee hee!).
All kidding and wishful hoping aside, we are very satisfied with everything. Thank you Rick and please take care.”
Friendship & appreciation,
Bob & Sue Pilon
“To Rick Fulford & ‘The installation crew’:
We just wanted to send you this note to let you know that we are very pleased with our new roof. We started noticing, the very next day, that or A/C was not running as much. We also want to mention that the crew you assigned to do the job did an amazing job! We hope the gentleman with the cut thumb is doing better. Even the clean up was very well done! You could not tell that had even been here!”
Richard & Irene Morin
“Dear Mr Remmel & Fulford,
I want to sincerely thank you for seeing my roof was taken care of. I am 89 years old and was unaware of the leak in a corner wall. I was given a wake-up call when enough water accumulated over the ceiling area and decided to leak through,I was frantic hence a call to your company. The young fellow assigned the repair work were very mannerly and worked diligently I had a fetching everything was in good hands and would be taken take of. Between your company and my daughter’s help I am back together again. You have made one old lady happy and left feeling safe if it rains.”
Thank you again
Will recommend your company to everyone.
“Dear Mr. Fulford,
I wanted to write to say thank you and to tell you that you and you your company have restored my faith in companies that stand behind their names and their products. That is a rare occurence in today’s market.
As you’ll recall, my situation involved a faulty rubber roof that was under a service warranty that I purchased from your company subsequent to the company that installed my roof going out of business.Though I thought it was the right thing for you to do, I did not really expect, in today’s business environment, that your company would honor the warranty for a roof that was installed by another company. Well, not only did you willingly do the right thing, but you did it in a very timely manner, with a cooperative attitude, and with high quality workmanship.
Mr. Fulford, the primary purpose of this communication is to say thank you. However, I also want to tell you that your ethical behavior serves to renew my faith in people who provide service to the edlerly. Please feel free to share my thoughts with your clients at your discretion.
I wish you and your company the very best.”
25 Aquamarine Dr. Naples, FL 34114
“Thanks so much for the nice surprise check we received the other day for a referral we gave to our neighbor! I’m going on a mission trip to Haiti next month to help build homes and it(the check) was a real blessing.”
Thanks again. Sally Girbert
“Words are hard to find to thank you for giving me the credit for paying my roof. I am ever grateful. May you have many blessing for your help.”
“To: All Florida Weatherproofing,
We would like to let you know how happy we are with our new roof; our house seems to be much cooler. The appearance of the roof is very neat and clean and makes our home look more attractive. John our salesman was very pleasant and answered all of our questions. John also always returns any calls we make to him. The gentleman who did the work were very polite and made sure the work was done in a timely fashion. They also made sure they cleaned up and did not leave a mess. Katie, the office girl was very helpful and polite when ever we talked with her. We want to thank you again, and we will definitely recommend you highly to others.”
Bill & Lynn Mabry
Haines City, FL
I want to thank you for sending a representative to inspect my roof and see to it that the necessary repairs were made. He took care of everything promptly and courteously. It was a pleasure to deal with him.
Also, I’d like to add that the man who did the actual repairs was very efficient and I was well satisfied with his work.
These two men are excellent representatives of your company.”
Port Orange, FL
Thanks again for checking my roof. Thanks Mike for call me to tell me my roof was very good. Peace of mind contract was very good for me.”
“I want you to know your Company did a wonderful job on re-roofing my mobile home. It was done in a very timely manner and everything was cleaned up. ROBERT,the gentleman who did it (all by himself) did a fabulous job. He worked very very hard for two days to complete it, and it looks great. It was a very rough job, as my roof was covered with very old spray foam and had to be completely scraped off and prepared for the new roof. He was also very nice, not only to me, but also my neighbors when asked a question. You should be extremely proud to have such a great employee. Please thank him for me for the wonderful job he did.”
Last week Mike was out to inspect my roof in Vero Beach. Please pass this on to him and his dad.
Mike did a terrific job and was very easy to work with. His service minded attitude to do the job right was a welcome change to the way some folks handle service calls today. His pleasant personality and “can do” approach is something that will continue to make your company successful. You can be proud of having someone who is so wonderfully customer orientated on your team. Keep up the good work!
I might also add that both Katie and Stephanie were VERY helpful in getting me some of the paperwork for Citizens completed and sent to me and my insurance agent in a timely manner. Thanks for all your help”
Peter M. Fallon, D.M.D.
“Thanks for all your help, Stephanie. Will do what I can to recommend other roofing jobs to you. Please if you can, be sure all/any correspondence is sent to our Virginia address.”